Shipping & Returns

CULTUREEDIT Shipping & Returns

This policy covers orders placed on cultureedit.com. Artworks, prints and auction lots are sold through CULTUREEDIT ART at cultureeditart.com and are covered by that site's own terms.

Questions? Contact us at info@cultureedit.com.

ORDERS & PROCESSING

Processing Time

Because we work with many independent brands, artists and makers, processing times vary by item.

  • Most orders are ready to ship within 3–10 business days
  • Some items, including made-to-order, limited production and pre-order pieces, take longer. Where this applies, the timeframe is noted in the product description, or you will receive a follow-up email with details
  • Orders with several items may ship in separate parcels, or together once everything is ready
  • Business days are Monday–Friday, excluding holidays
  • Timeframes are estimates, and busy periods may add time
  • If your order is significantly delayed, we will email you
  • If you need your order by a specific date, please contact info@cultureedit.com before placing your order so we can confirm whether it can arrive in time
  • Processing time is separate from transit time

Order Cancellation

  • Once placed, orders move straight into processing and cannot be guaranteed to be cancelled
  • To request a cancellation, contact info@cultureedit.com as soon as possible

Order Questions & Payment Disputes

If you have a question about the status of your order, please contact us at info@cultureedit.com before contacting your bank or card issuer. Most questions can be resolved quickly.

Orders are shipped within the processing times stated above. Filing a payment dispute before that timeframe has passed does not speed up fulfillment.

If a payment dispute is opened, the order will be placed on hold until the dispute is resolved. We will respond to the dispute with our records, including this policy, order details and correspondence.

SHIPPING

Shipping Rates & Delivery Estimates

  • Shipping costs and estimated delivery times are shown at checkout
  • Available carrier options depend on your location and the items in your order
  • We reserve the right to ship with a different carrier or service than the one selected at checkout, where needed to get your order to you. The service level will be comparable or better, at no extra cost to you

Free Shipping

  • United States: free on orders over $150
  • Canada: free on orders over $250
  • Rest of world: free on orders over $400

All thresholds are in US dollars and are based on your order total after any discount code has been applied. Orders below the threshold are charged carrier-calculated rates, shown at checkout.

Shipment Confirmation & Tracking

  • A confirmation email with tracking details is sent once your order ships
  • Tracking typically updates within 24–72 hours

International Shipping

We ship worldwide from the United States. Customers are responsible for:

  • Customs fees
  • Duties and taxes
  • Any import-related charges
  • Any administrative requirements in their region needed to clear customs

USPS First Class International Mail:

  • Is not guaranteed or insured
  • Has limited tracking outside the U.S.
  • Is selected at the customer's own risk

Perfumes & Hazardous Materials

Items classified as "dangerous goods" (e.g. perfumes):

  • Ship via FedEx only
  • Are available only within the contiguous United States

DELIVERY ISSUES

Incorrect Shipping Information

  • Customers are responsible for entering accurate shipping details
  • We do not refund shipping costs due to incorrect addresses
  • Contact us immediately if you notice an error

Damaged Orders

If your order arrives damaged:

We evaluate claims case by case and cover damage caused by improper packaging.

Lost Orders

We are not responsible for lost packages. If your order appears lost, contact info@cultureedit.com and we will help you file a claim with the carrier.

  • A shipment is only considered lost once confirmed by the carrier
  • Orders marked as delivered or in transit are not considered lost. In these cases, please contact the carrier directly

Returned & Undeliverable Orders

An order may be returned to us by the carrier if:

  • The shipping address was incorrect or incomplete
  • The parcel was not collected from the carrier, pickup point or customs office within the holding period
  • Delivery was refused
  • Duties, taxes or import charges were not paid

In these cases, the customer is responsible for all costs involved, including the original shipping, the return shipping charged to us, and any duties, taxes or carrier fees.

Once the parcel is back with us, we will contact you. You can choose to:

  • Have the order reshipped, after paying a new shipping charge, or
  • Receive a refund for the items, minus the costs listed above

If we do not hear from you within 30 days of contacting you, the order will be cancelled and refunded minus these costs.

Made-to-order, personalized and final sale items are not refundable if returned as undeliverable. They can only be reshipped.

Refused or unpaid international shipments are not eligible for a refund of duties or taxes.

RETURNS & EXCHANGES

Eligibility

  • Return or exchange requests must be submitted within 5 days of delivery and are subject to approval
  • Approved returns or exchanges must be shipped within 14 days of return authorization
  • Items must be returned in the same condition they were received:
    • Unused and unworn (where applicable)
    • In original packaging, with tags and all included accessories/items
    • With no additional damage, wear, alterations or odors

We reserve the right to deny returns that do not meet these requirements.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

  • Sale and discounted items
  • Underwear, swimwear and other intimate apparel
  • Harnesses, jockstraps, socks and other gear worn on the body
  • Cosmetics, fragrances and personal care products
  • Sex toys and intimate products
  • Lubricants, condoms and other consumables
  • Candles and fragrance items once opened
  • Made-to-order, personalized and custom items
  • Vintage, pre-owned and archive items
  • Books, zines and magazines once removed from their packaging
  • Gift cards and digital products
  • Pre-order items once production has started
  • Any other item that may pose a hygiene risk or comes into contact with the body, once shipped

Final sale items are only eligible for a resolution if they arrive defective or damaged (see Defective Items and Damaged Orders).

Return Costs

Customers are responsible for:

  • Return shipping costs
  • Original shipping charges, which are non-refundable and deducted from the refund
  • Any duties, taxes or import-related fees

If your order qualified for free shipping, the original shipping cost paid by us will be deducted from your refund.

How to Return

  • All returns require pre-authorization. Contact info@cultureedit.com to start a return
  • Return labels can be provided at the customer's expense on request
  • Returns may also be dropped off at our office by appointment only, with pre-approval

Return Processing

  • Returns are processed within 2–3 weeks of receipt
  • Refunds can take up to 30 days to appear, depending on your bank

Defective Items

  • Must be reported within 14 days of delivery
  • Are eligible for a replacement or a full refund, including shipping
  • We may request a return or proof of defect before issuing a resolution

Vintage & Pre-Owned Items

Due to the nature of vintage and pre-owned inventory, some items may show minor signs of wear, aging or imperfections consistent with age and prior use. Condition details are provided in each product listing where applicable.

Gift Returns

  • Require a valid gift receipt or order confirmation
  • All standard return policies apply

PRICING & DISCOUNTS

Price Adjustments

We do not offer price adjustments on previous purchases.

Discount Codes

Discount codes cannot be applied to sale items unless otherwise advertised.