Shipping policy
Processing Time
- Orders are processed within 24–72 hours (Monday–Friday)
- Orders are not processed or shipped on weekends or holidays
- High order volume may cause slight delays
- If a significant delay occurs, we will notify you via email
- Pre-order items ship within the timeframe noted in the product description
Shipping Rates & Delivery Estimates
- Shipping costs are calculated at checkout
- Available carrier options depend on your location and items
- Estimated delivery times are shown at checkout
- Fulfillment lead time varies by product
Note: Delivery times refer only to time in transit and do not include order processing/fulfillment time. Delays may occur, especially for international orders.
Free Shipping
- United States: free on orders over $150
- Canada: free on orders over $250
- Rest of world: free on orders over $400
All thresholds are in US dollars and are read from your order total after any discount code has been applied. Orders below the threshold are charged carrier-calculated rates, shown at checkout.
Auction Lots & Gallery Works
Auction lots and gallery works ship differently from the rest of the store. They are often framed, oversized or fragile, and most need custom crating and a fine-art carrier, so shipping is quoted per piece after the sale rather than calculated at checkout.
Free shipping thresholds, shipping promotions and discount codes do not apply to them.
We send you the quote before anything moves. You are also welcome to arrange your own carrier.
Shipment Confirmation & Tracking
- A confirmation email with tracking details is sent once your order ships
- Tracking typically updates within 24–72 hours
International Shipping
We ship worldwide from the United States
Customers are responsible for:
- Customs fees
- Duties and taxes
- Any import-related charges
- Any administrative requirements in their region needed to clear customs
If you need assistance, contact us at info@cultureedit.com.
Important regarding USPS First Class International Mail:
- Is not guaranteed or insured
- Has limited tracking outside the U.S.
- Is selected at the customer’s own risk
A shipment is only considered lost once declared so by the carrier.
Damaged Orders
If your order arrives damaged:
- Email info@cultureedit.com with photos and a description
- Keep all packaging materials
We evaluate claims case by case and cover damage caused by improper packaging.
Lost Orders
We are not responsible for lost packages.
If your order appears lost contact info@cultureedit.com for assistance in filing a claim with the shipping carrier.
Important:
- Orders marked as delivered or in transit are not considered lost
- Customers must contact the carrier directly in such cases
- A shipment is only considered lost once confirmed by the carrier
Incorrect Shipping Information
- Customers are responsible for entering accurate shipping details
- We do not refund shipping costs due to incorrect addresses
- Contact us immediately if you notice an error
Perfumes & Hazardous Materials
Items classified as “dangerous goods” (e.g., perfumes):
- Ship via FedEx only
- Available only within the contiguous United States