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cultureEDIT

TO OUR VALUED COMMUNITY AND CUSTOMERS WORLDWIDE,

WE ARE HERE TO SERVE YOU AND CONTINUE TO STAY OPEN AS WE CLOSELY MONITOR THE COVID-19 SITUATION

WE SHARE YOUR ANXIETY AND CONFUSION IN THESE TROUBLING TIMES

WE ARE SMALL BUT DEDICATED TEAM COMMITTED TO CONTINUE SERVING YOU, AND ARE PROCESSING ORDERS AS FAST AND SAFELY AS POSSIBLE. 

WE’RE TAKING ALL NECESSARY HEALTH PRECAUTIONS WHILE ALSO STRIVING TO MEET YOUR EXPECTATIONS. 

WE APPRECIATE YOUR KIND UNDERSTANDING IF THERE ARE DELAYS AS WE WORK INTERNALLY AND WITH OUR PARTNERS TO GET YOUR ORDER OUT AS SOON AS POSSIBLE. 

WE COULD NOT DO THIS WITHOUT YOU AND GREATLY VALUE YOUR SUPPORT AS WE ALL FIND WAYS TO GET THROUGH THIS CRISIS.

WE ARE IN THIS TOGETHER, AND TOGETHER WE WILL GET THROUGH THIS.

Where is my package? 

That seems to be the question for many. During the COVID-19 pandemic, we have had to make many adjustments, including becoming a postal investigator hunting down the current location of people's packages. Here is some information to help ease your mind. 

The good news, people are getting them - The bad news is sometimes late. There are postal worker shortages across the board and packages are circulating sometimes to the wrong postal hubs before finding its way to you. If you ordered something internationally, give it a minute. We are learning that there are often not enough flights going out, and packages are hanging around longer at the airport. We mostly ship your orders using USPS, which is in crisis at the moment. Please bear with us as we navigate through this time together.  

For updates regarding International Disruptions, please visit: 
https://about.usps.com/newsroom/service-alerts/international/welcome.htm

For domestic info from USPS, please visit: 
https://faq.usps.com/s/article/USPS-Coronavirus-Updates-Expected-Delivery-Changes?r=8&ui-force-components-controllers-recordGlobalValueProvider.RecordGvp.getRecord=1\

THANK YOU, AS ALWAYS, 

CULTUREEDIT / TOM OF FINLAND STORE TEAM